Upper Plate Recovery
Every GRAPHENE Upper Plate is unique and personal. If lost or damaged, you can request NGRAVE to safely recreate a new custom upper plate.
- Step 1Locate your recovery code
Make sure you have access to the safe location where you store your Unique Recovery Code. Without it, we cannot recreate your GRAPHENE Upper Plate.
- Step 2Order Recovery
Order a GRAPHENE Upper Plate Recovery at the NGRAVE Store.
- Step 3NGRAVE contacts you
In the next 48 business hours, a member of our Support team will email you. They will ask a few questions and request your Unique Recovery Code.
- Step 4Shipping
We thought of every 'what if' to ensure a secure process. Losing your backup is daunting; its recovery should be simple.