Shipping Policy

The NGRAVE terms and conditions (the “Terms”) govern your use of the NGRAVE website (the “Website”) and the associated Services, which are owned and operated by NGRAVE, a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM,

By using the Website and Webshop, you acknowledge that you have read these Terms carefully and that you agree with them without reservation.

The Webshop allows you to order NGRAVE products (i.e. ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates (the “Products”)). Below are some more details regarding NGRAVE's Shipping Policy.

Ordering & Shipping

Payment methods

Costs, fees and taxes


We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package. For more details please refer to the dedicated page.


When having doubts, complaints or questions regarding the ordering and shipping of our products, you can always contact us at

Shipping FAQs

Do you ship worldwide?
When will I receive my package?
Will I have to pay custom duties?